Layer 3: Use-Case

AI Agent for Ecommerce & Small Teams

Use Case 1: Return Reason Classifier

Agent reads return email, classifies reason, updates Shopify tag, drafts apology + coupon if warranted.

Use Case 2: Inventory Watchdog

Checks Shopify stock hourly, if <10 → checks supplier sheet → drafts PO email → Slack alert.

Use Case 3: Customer Q&A Agent

Reads product docs + past tickets → answers "where is my order" with tracking link. Human handles angry.

SOP Template

We provide SOP template in Resources.

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